FAQ

The questions we hear most. Cannot find yours? Email support@trenttowershatscaps.xin — we usually reply the same business day.

Shipping

How much is shipping? Shipping is free on every U.S. order, any size. No surcharges for large or heavy items.

How long does delivery take? Orders are processed in 1–2 business days and delivered in another 3–7 business days — 4–9 business days in total. Product pages show an arrival window built from those numbers.

Do you ship outside the United States? Not yet. We ship to all 50 U.S. states only.

How do I track an order? We email a tracking link as soon as the carton leaves. Allow up to 24 hours for the first scan.

Orders and payment

Which cards do you take? Visa, Mastercard, American Express, and Discover at checkout. Totals are in USD. We never see the full card number.

Can I change or cancel? Email the order number as soon as you can. If the order has not shipped we can change the address or cancel for a full refund.

Why is a comparison price higher? The struck-through amount is what the item was previously offered at, or a maker’s suggested price. The green amount is what you pay today.

Returns

What is the window? 30 days from delivery for unused items in original packaging. You cover return postage if you changed your mind; we cover it if the item is damaged, wrong, or never arrived. Full details sit in the Refund Policy.

Damaged on arrival? Email within seven days with the order number and a photo. We send a replacement or a full refund at no cost to you.

How long do refunds take? Refunds go back to the original payment method within 5–10 business days of our receiving the return.

Still need help? support@trenttowershatscaps.xin · Online orders 24/7 · Support Monday–Friday, 9:00 AM–5:00 PM (Central Time) · 2734 N 50th Street, Suite 2, Milwaukee, WI 53210, United States